Andrew

Any update on this? We really need the funcationality of removing Cc'd users. The issue: When a person sends in a ticket through an email and Cc's people for awareness, the original user receives just a ticket update email from Zendesk when we reply to them. The ticket update email mentions nothing about Cc'd users, and goes to all Cc'd individuals. 

 

When those Cc'd individuals reply to the ticket, they think they are only talking to us, when in fact they are messaging the entire group. You can see where this could create some awkward email situations.

 

Thank you