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Joe Faurote

Joined Jun 02, 2022

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Last activity Jan 12, 2024

Zendesk Luminary

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ACTIVITY OVERVIEW

Latest activity by Joe Faurote

Joe Faurote commented,

Community comment Q&A - Users, groups, and organizations

I don't think this was possible prior to the rollout of the new customer profile page experience that is currently in beta.  Prior to that you could only define one organization per user, now you are presented with the following

From there select Customer details

Scroll down to Organizations and select Add organization

Enter the additional organizations for the user.

One important thing to note is to make sure you understand and choose the viewing rights for the organization in the organization panel to avoid any unwanted behavior.

None of this is automatic of course and will need to be performed manually for each additional organization you want to make the user a member against.

View comment · Posted Jan 12, 2024 · Joe Faurote

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Joe Faurote commented,

CommentAdditional ticket channels

Was there a change made recently that strips HTML tags, specifically table formatting, from support tickets?  We use these heavily with our internal comments for example to send lookup tables automatically for warranty determination and over the last week they've disappeared and things look horrible now.

View comment · Posted Jun 02, 2022 · Joe Faurote

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