砂川 祐子

1. Community
2. Feedback - Ticketing System (Support)
3. Hide End User List to Light Agents

Thanks, Edwin Schukking You're right about escalation using Side Conversation. One more thing, I forgot about an important use case.Members who only write Help Center articles within Zendesk Guide ...

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• 砂川 祐子
• Created October 11, 2021 01:36
• 2 votes

1. People
2. ...
3. Team members and groups
4. Understanding and setting light agent permissions

Hi I want zendesk to be able to set the authority of Light agents more strictly. The reason is that our team wants to limit the members who can access personal information as much as possible. Also...

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• 砂川 祐子
• Created June 07, 2021 03:33
• 2 votes