Dana Martell

1. Community
2. Feedback - Voice (Talk)
3. Ability to see option pressed on an IVR

+1 this feature is a must have to track the success of our phone line IVR and forecast call volume shifts as we make changes to our menu 

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• Dana Martell
• Created March 17, 2022 22:34
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Restricting tickets visibility to Brand

+1 to separate ticket access by brand For compliance and regulatory reasons it is a necessity to be able to separate access to tickets by brand for each separate company managed in one Zendesk inst...

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• Dana Martell
• Created March 16, 2022 21:53
• 0 votes

1. Chat
2. ...
3. General questions about live chat
4. How do I customize who receives offline chat email notifications?

+1 - This should be an admin setting for the whole account. 

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• Dana Martell
• Created September 13, 2021 16:05
• 0 votes