Paul Schneider

1. Support
2. ...
3. Service Level Agreements (SLA), macros, and CSAT
4. Why am I receiving unexpected bad satisfaction ratings?

My organization and I are also experiencing a significant influx of "false negative" ratings since late October.  It has gotten so bad that I've had to start: Manually going through each ticket th...

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• Paul Schneider
• Created January 19, 2022 19:57
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Create a trigger based on the condition if a CC matches some emailaddress

We too would love this - it's a big problem for us based upon a new feature/product that we've acquired.

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• Paul Schneider
• Created April 20, 2021 20:56
• 1 vote