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Cheshire Yang
Joined Oct 22, 2021
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Last activity Oct 22, 2021
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Latest activity by Cheshire Yang
Cheshire Yang commented,
Community comment Feedback - Ticketing system (Support)
+1 Great reasons have been brought up. Very disappointed this has been requested for years and ZenDesk continues to ignore this. The official workaround suggested is very cumbersome.
ZenDesk, consider demonstrating that you care about the agent experience by implementing this feature. I was very surprised this wasn't already part of the basic product functionality. It feels like it should be an obvious default option.
View comment · Posted Apr 19, 2021 · Cheshire Yang
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