Patrick Lieu
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Total activity27
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Last activity
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Activity overview
Latest activity by Patrick Lieu-
Patrick Lieu commented,
Hi Team, Is there a way to report on tickets in the Deleted Tickets view?
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Patrick Lieu commented,
This is great Nhia! I'm just having issues with the below step: 13. In the Filters panel, add the First public reply agent attribute and configure this to exclude NULL. I'm running into the below...
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Patrick Lieu commented,
Ifra Saqlain - thank you this is great! Could I confirm this is how would we do this for multiple forms? var tagsToRemove = ['FORM1ID', 'FROM2ID']; //special form IDfunction removeTagsWeDontWant()...
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Patrick Lieu commented,
Christopher Kennedy, Amazing, thank you!
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Patrick Lieu created a post,
New Request Page: Match validation based off 2 custom fields
Hi All! I'm surprised no one has asked this before - a simple request with what I assume to be a complicated solution. Scenario: An end user would like to update their email address, and we would l...
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Patrick Lieu commented,
Awesome, thanks for confirmation Abraham! Given that automations fire immediately one after another, would the scenario you've described even be possible? Regardless, I'll set up a failsafe trigger...
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Patrick Lieu commented,
Did a bit of brainstorming - would the below work? (Obviously, I'd set additional conditions so that there isn't any conflict with existing bump automations) Automation 1ticket status is pendinghou...
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Patrick Lieu created a post,
Notifying requester of pending comment every N days
AnsweredHi All, I'd like to know what would be the best automation/notification configuration to simply notify a requester of a pending ticket every N days. I understand that this was answered in a similar...
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Patrick Lieu commented,
Hi Dave, Thanks for the suggestion - I've managed to resolve this myself. The image i was referencing was simply too large and outlook doesn't recognice 'height = 100px'. Thank you for your suppor...
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Patrick Lieu created a post,
Logo image to large on email templates
Hi All, A question to the HTML coding experts out there. I'm currently trying to code our email template to insert our business' logo/banner at the top of each of email. I've managed to display thi...