Alex Kurtz

Add us to the list of users who think the unread feature is essential. It's not practical to scroll over each message to see if a reply has been received and it's quite easy to lose a reply from a client when it's not bold when unread. 

Is there a way to sort tickets as they move back into the queue? That's another issue, even if we receive a reply, it moves back to the requested date instead of the top of the queue. Is there a setting we can change to move them to the top of the queue?