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Kaushik Sampath
Joined Oct 22, 2021
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Last activity Oct 22, 2021
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Latest activity by Kaushik Sampath
Kaushik Sampath commented,
Community comment Feedback - Chat and Messaging (Chat)
+1 on pre-chat form customization. Especially with customer dashboards where you have a logged in vs logged out experience, there isn't a need for a pre-chat form in the logged in experience. This will improve the end-user experience.
Also, customization of fields would be helpful especially when we're not intending to call the customer back, why would we even want to collect the phone no.?
View comment · Posted Apr 30, 2020 · Kaushik Sampath
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