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Josh Ramdhan's Avatar

Josh Ramdhan

Joined Oct 22, 2021

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Last activity Oct 22, 2021

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Latest activity by Josh Ramdhan

Josh Ramdhan commented,

Community comment Feedback - Ticketing system (Support)

Just wanted to echo what everyone is saying here.  We are contractually obligated to respond to high/urgent priority tickets within 60 minutes and 30 minutes, respectively.  Having an email sent to a group/assignee at the one hour mark means we've not only upset the client, but LOST REVENUE in the order of high 4-figures.  @... please consider this addition into Zendesk.  Zendesk is a large expense item for us and not having this ability means we need to seek other products to supplement, costing us more each month -- unnecessarily, I might add.

View comment · Posted Dec 13, 2019 · Josh Ramdhan

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