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Josh Ramdhan
Joined Oct 22, 2021
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Last activity Oct 22, 2021
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Latest activity by Josh Ramdhan
Josh Ramdhan commented,
Just wanted to echo what everyone is saying here. We are contractually obligated to respond to high/urgent priority tickets within 60 minutes and 30 minutes, respectively. Having an email sent to a group/assignee at the one hour mark means we've not only upset the client, but LOST REVENUE in the order of high 4-figures. @... please consider this addition into Zendesk. Zendesk is a large expense item for us and not having this ability means we need to seek other products to supplement, costing us more each month -- unnecessarily, I might add.
View comment · Posted Dec 13, 2019 · Josh Ramdhan
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