Tomer

@Ramin, this is very unfortunate.
I think it's a wrong decision for your business, you will lose customers.
I really like the integration with the support platform and in general, I don't see enough improvements.
Neither in the UI nor anything related to the user experience.
I'm paying for ~20 agents and gonna grow to ~30 really soon.
Like the other colleagues that responded here, I'm expecting more and you have a potential to be amazing.
Another thing I would like to suggest is the "Whisper" feature, having the ability to assist one of the agents and also to answer on his behalf instead of just joining the chat.
Anything coming soon?

Any chance you can share your roadmap?