Drew Brown

Has there been any progress on this? It's the only thing holding us back from switching from LiveChat to Zendesk Chat. I find it hard to believe that ZenDesk cannot see that this feature is imperative in order to optimize customer service via chat.

Additionally, this feature is so widely used it's considered standard. Please reconsider your position here! Without a chat preview, this portion of ZenDesk will be inferior to others on the market.

When you see a customer begin typing, you can quickly begin to gather information and resources to serve them so that when they submit their text, they receive much faster support! This feature is not about invading privacy, it's about emulating a conversation. If you were actually talking to a customer, you'd be hearing the, speak before they ended their sentence, right? Just because they haven't finished speaking doesn't mean you can be thinking of how to best form your response. This is something we all do when we have conversations - and let's be honest: Chat features exist to provide a more conversational interaction. 

 

PLEASE!