Nathan Miller

@Ramin, this is an unfortunate stance that zendesk is taking.  This is a feature that your competitors are offering and lots of chat programs are live these days where the text is visible while typing.  Zendesk is one of the only popular livechat solutions that doesn't offer this feature in fact.

Also, who pays for the software is it the visitor that you are catering to, or the folks who pay you for the software and want the text preview.  This feels like Zendesk is specifically snubbing their own clients who pay them hard earned money each month in favor of people who pay them nothing.  What a weird position to take..

I honestly don't understand your position here, and as soon as our prepaid period with Zendesk/Zopim is over we are certainly going to be transferring back to Livechat to get these needed features back.  Or maybe explore Intercom who I guess also offers the preview feature.