Sarah Barner

Hi Ramin, 

I am able to have up to four chats at a time and switching between them is easy. I am not suggesting that the text preview is a fix to any problem, only that is it a nice feature/enhancement to have, so if it can't be implemented by Zopim it doesn't need to become a point of contention between Zopim and current/potential customers. 

This would be a nice enhancement to have. Another chat client I have used in the past (LiveChat, specifically) has this feature, and during busier times it is nice to get a sense of what a customer is going to ask before they hit the "Enter" button. "Trend" responses can be anticipated, making my response to the customer more prompt. I wouldn't say that this is a necessary feature to have, but it is certainly a nice one!