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BR|SP|Francisco Yamauti|GN|PTBR|EX's Avatar

BR|SP|Francisco Yamauti|GN|PTBR|EX

Joined May 28, 2021

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Last activity Oct 27, 2021

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Latest activity by BR|SP|Francisco Yamauti|GN|PTBR|EX

BR|SP|Francisco Yamauti|GN|PTBR|EX commented,

Community comment Discussion - Tips and best practices from the community

That makes a lot of sense =) 

We will run some tests here to tweak around biz hours, but I'm pretty positive it will work pretty similar to what you guys have over there. 

Cheers =D

View comment · Posted May 14, 2015 · BR|SP|Francisco Yamauti|GN|PTBR|EX

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BR|SP|Francisco Yamauti|GN|PTBR|EX commented,

Community comment Discussion - Tips and best practices from the community

Hello Mat! Thanks for the insights!

From your example I get the notion that you guys are operating across time zones as well, were you able to set up different business hours rules for it to work independently ? (so that no matter what country the service is being tackled on, it would make sense to the agent's schedules) 

 

View comment · Posted May 13, 2015 · BR|SP|Francisco Yamauti|GN|PTBR|EX

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