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Harry Reiss
Joined Oct 22, 2021
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Last activity Oct 22, 2021
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Harry Reiss commented,
Community comment Feedback - Help Center (Guide)
+1. I cannot see any reason to hide the real status of a ticket from a client. Disguising 'on hold' tickets as 'open' misleads clients into thinking an issue is under active investigation when it is not. It is also confusing for agents who assign a status to a ticket expecting it to keep a client informed, only for that information to be filtered out.
View comment · Posted Apr 26, 2018 · Harry Reiss
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