Larry Garfield

My company spoke to a ZenDesk representative on the phone recently and discussed this issue among others.

ZenDesk make it clear that code block support in the Help Center / Guide is not on their roadmap anytime soon, nor is allowing customers submitting tickets to use markdown for code blocks.

Their best alternative was to write our own editor that uses Markdown, formats it to HTML and then posts that to the Guide over their API.  Thanks but no thanks.

We're a developer-targeting tech company, so swapping code blocks with customers is easily a third of what our support team does.  This is very disappointing news and renders the Help Center basically useless for us indefinitely. :-(

I'm currently evaluating ZenDesk Guide as a knowledge base for our company, for potentially both internal and external docs.  The lack of a code sample formatting option could very well be a deal-breaker, as we have a LOT of code samples and command line examples in our current documentation.  Our target audience is developers so they'll want code samples.