Jenn

Hello,

I am wondering if you have developed a way to integrate DITA content and Oxygen template design into Zendesk. Above you state that you use a DITA author (Oxygen?) to create your content and then convert to html and then push to the Knowledge Base? That seems a rather inefficient way to create content.

Are you looking at a way where we could use oxygen to create the content and not have to convert then push?

Also, when will one be able to create subsections within sections, and other ways to more cleanly display your KB topics? I have not seen anything about when this may, if ever, be available. I would like to be able to subdivide sections and have the subsections collapsible as I can when using Oxygen.