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Ollila, Felecia A's Avatar

Ollila, Felecia A

Joined Oct 16, 2021

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Last activity Apr 22, 2024

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ACTIVITY OVERVIEW

Latest activity by Ollila, Felecia A

Ollila, Felecia A commented,

CommentSetting Guide roles and permissions

Yes, Light Agents have visibility to articles that are set as "Agent and admins only".

View comment · Posted Apr 29, 2022 · Ollila, Felecia A

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Ollila, Felecia A commented,

CommentSetting Guide roles and permissions

Are there any plans to allow multiple Custom User Segments to be selected for Visibility permissions?

View comment · Posted Nov 15, 2021 · Ollila, Felecia A

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Ollila, Felecia A commented,

Community comment Feedback - Ticketing system (Support)

The Dashboard would be super useful if it was customizable. If we cannot get complete customization right now the next best thing would be to add the SLA countdown to the view. It is easier to gauge what needs to be worked on first when we can see how our SLA applies to each issue.

View comment · Edited Apr 22, 2024 · Ollila, Felecia A

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Ollila, Felecia A commented,

Community comment Feedback - Help Center (Guide)

Cloning would be awesome! Copy/paste the contents of an article works well enough but when you have a number of articles to do this for it is very time consuming. 

View comment · Posted Mar 05, 2019 · Ollila, Felecia A

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