
Ollila, Felecia A
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Total activity10
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Last activity
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Activity overview
Latest activity by Ollila, Felecia A-
Ollila, Felecia A commented,
Yes, Light Agents have visibility to articles that are set as "Agent and admins only".
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Ollila, Felecia A commented,
Are there any plans to allow multiple Custom User Segments to be selected for Visibility permissions?
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Ollila, Felecia A commented,
The Dashboard would be super useful if it was customizable. If we cannot get complete customization right now the next best thing would be to add the SLA countdown to the view. It is easier to gage...
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Ollila, Felecia A commented,
Cloning would be awesome! Copy/paste the contents of an article works well enough but when you have a number of articles to do this for it is very time consuming.