Ollila, Felecia A

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Setting view permissions on articles with user segments

Yes, Light Agents have visibility to articles that are set as "Agent and admins only".

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• Ollila, Felecia A
• Created April 29, 2022 16:07
• 1 vote

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Setting view permissions on articles with user segments

Are there any plans to allow multiple Custom User Segments to be selected for Visibility permissions?

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• Ollila, Felecia A
• Created November 15, 2021 21:37
• 4 votes

1. Community
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Customization of the dashboard

The Dashboard would be super useful if it was customizable. If we cannot get complete customization right now the next best thing would be to add the SLA countdown to the view. It is easier to gage...

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• Ollila, Felecia A
• Created June 18, 2019 13:40
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Copy / Duplicate Help Centre articles

Cloning would be awesome! Copy/paste the contents of an article works well enough but when you have a number of articles to do this for it is very time consuming. 

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• Ollila, Felecia A
• Created March 05, 2019 19:52
• 1 vote