Stéphanie Cettou
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Total activity8
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Last activity
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Activity overview
Latest activity by Stéphanie Cettou-
Stéphanie Cettou commented,
Hello, I modified today my Agents tags, including new tags. However, I have a doubt: will these tags being available to be filtered also on tickets in the past, using the "Attribute name" as "Updat...
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Stéphanie Cettou commented,
Hello, in the default query "Agent updates: Agent updates [default]" there is a filer on "Updater role" for Admin and Agent. This would meand that for this query "Public comments" would only refers...
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Stéphanie Cettou commented,
Hello, it seems that for a defined period, my "Public comments" filtered on Admin and Agent are different with the "Agent replies" data. Where the difference could come from ? Thank you, Stéphanie
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Stéphanie Cettou commented,
Hello, thank you very much for these answers! Unfortunately, this method doesn't really work for me, as I would only have the ticket #. It would not work on our process to run an API for every ti...
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Stéphanie Cettou commented,
Hello, I found this post of 4 years ago. But from my understanding, the only solution would be to run a macro ticket by ticket and copy-paste the ID provided, right ? This unfortunately would n...