Justin Prevatte

@Adam Fronteras

The ticket number doesn't get written to the comment. Just the email body.

@Adam Fronteras, here's a more detailed breakdown of what happens...

I have or create an email that I want to be added to a Zendesk ticket.

I make the email subject the ticket # (like 3103).

I send an email to a special address that Zapier provides.

Zapier receives the email.

Zapier extracts email subject text and looks for a Zendesk ticket with the same number.

When Zapier finds a matching Zendesk ticket, it creates a new comment in the ticket.

Zapier then adds the email body text to the new comment and adds any email attachments to the new comment.

All done. New comment complete.

Does that help?

Zapier is an additional app to manage that comes at an additional cost (for Zendesk integration). It works to do just this.

After reading this thread I figured that was the only feasible way to go. I set up a two-step zap (about 10 minutes) that:

1. Takes an incoming email
2. Finds the related Zendesk ticket by matching the email subject to the ticket number.
3. Adds the email body as a comment.
4. Adds any attachments as attachments to the same comment.

In addition to sending one-off emails as ticket updates, I can now create zaps to have my other apps (ASANA, Trello, Clickup, etc.) trigger emails to the same address to update tickets from them all.