Justin Prevatte

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to forward emails into an existing ticket

@Adam Fronteras The ticket number doesn't get written to the comment. Just the email body.

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• Justin Prevatte
• Created September 06, 2019 16:58
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to forward emails into an existing ticket

@Adam Fronteras, here's a more detailed breakdown of what happens... I have or create an email that I want to be added to a Zendesk ticket. I make the email subject the ticket # (like 3103). I send...

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• Justin Prevatte
• Created September 06, 2019 15:58
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to forward emails into an existing ticket

Zapier is an additional app to manage that comes at an additional cost (for Zendesk integration). It works to do just this. After reading this thread I figured that was the only feasible way to go....

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• Justin Prevatte
• Created September 06, 2019 15:33
• 0 votes