Brian Hensley

Not going to repeat what everyone else has noted as the "why" this is needed.  But having had experience with multiple other ticketing systems, many have this feature. It is absolutely a hindrance when using ZenDesk for internal ticketing and process mapping. The more I use this tool, the more shocked I am at how much functionality it does NOT have that it's competitors do.

Please address.

This still doesn't exist?  I have never used a ticketing system that DOESN'T have this feature.  Odd, considering ZenDesk is one of the leaders in the space.  

 

What I usually see is anything with a #ticketnumber in the subject auto attaches.