Brian Hensley

1. Community
2. Feedback - Help Center (Guide)
3. Add Submit A Request for Agents

Not going to repeat what everyone else has noted as the "why" this is needed.  But having had experience with multiple other ticketing systems, many have this feature. It is absolutely a hindrance ...

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• Brian Hensley
• Created July 05, 2019 22:12
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to forward emails into an existing ticket

This still doesn't exist?  I have never used a ticketing system that DOESN'T have this feature.  Odd, considering ZenDesk is one of the leaders in the space.     What I usually see is anything with...

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• Brian Hensley
• Created June 13, 2019 19:28
• 4 votes