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Travis Wolf
Joined Oct 22, 2021
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Last activity Oct 22, 2021
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Latest activity by Travis Wolf
Travis Wolf commented,
Community comment Feedback - Ticketing system (Support)
Mind-boggling that this isn't out-of-the-box functionality in Zendesk. In Salesforce it's as simple as pasting the ticket ID# anywhere in the new email chain before you reply (or forward it). That instantly merges the new email chain with the existing ticket / email chain.
View comment · Posted Jun 06, 2019 · Travis Wolf
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