Recent searches
No recent searches
Ryan
Joined Oct 22, 2021
·
Last activity Oct 22, 2021
Following
0
Followers
0
Total activity
2
Votes
0
Subscription
1
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Ryan
Ryan commented,
Community comment Feedback - Ticketing system (Support)
This is a bit of a workaround that will only work for agents, but for some it is an easy way to forward emails into tickets or even just create quick response emails to make different types of NEW tickets.
So as an example I would forward an email to create a new ticket assigned to myself by forwarding the email and adding the following to the body:
#assignee my.email@company.com
#type question
#priority normal
#tags helpdesk
I can then locate that ticket in my queue and merge it with the existing ticket. May help a bit for some!
View comment · Posted Jun 12, 2018 · Ryan
0
Followers
0
Votes
0
Comments