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Gregory Batty
Joined Oct 22, 2021
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Last activity Oct 22, 2021
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Latest activity by Gregory Batty
Gregory Batty commented,
Update:
I found a setting that I believe was causing the issue (update via email going public).
This is in Admin > Settings > Tickets > Settings > Comments > "Agent comments via email are public by default".
Hope this helps!
View comment · Posted May 17, 2018 · Gregory Batty
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Gregory Batty commented,
I wanted to bump this thread. The macro worked for me at first, but now I am having the same issue as was reported by Jeremy. Nothing has changed within my macro, and "Comment Mode" is set to "Private".
Also, I second Michael Hoyt's comment. It would be nice to have this as a built-in feature.
View comment · Posted May 14, 2018 · Gregory Batty
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