Gregory Batty
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Activity overview
Latest activity by Gregory Batty-
Gregory Batty commented,
Update: I found a setting that I believe was causing the issue (update via email going public). This is in Admin > Settings > Tickets > Settings > Comments > "Agent comments via email are public ...
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Gregory Batty commented,
I wanted to bump this thread. The macro worked for me at first, but now I am having the same issue as was reported by Jeremy. Nothing has changed within my macro, and "Comment Mode" is set to "Priv...