Eric Thirolle

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to forward emails into an existing ticket

I just want to reiterate that the lack of this feature is a big miss by ZenDesk. MANY customer of ZenDesk will find this to be a very useful feature. For a point of reference/comparison, Cisco TAC'...

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• Eric Thirolle
• Created May 15, 2018 17:03
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to forward emails into an existing ticket

+1 for this feature. Seems like a big oversight that this is not already a feature of ZD, and that this thread as been open for two years asking for this (apparently simple) enhancement. Thanks, Eric

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• Eric Thirolle
• Created November 14, 2017 14:35
• 1 vote