Tim Malo

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

@Pierre Merrien I'm interested in your solution as well.  Thanks in advance!

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• Tim Malo
• Created September 09, 2016 15:27
• 0 votes

1. Community
2. Discussion - Tips and best practices from the community
3. Embed Videos in Help Center Articles with Two Easy Steps (using video.js)

@Wes thanks for the quick reply.  Unfortunately that is not working for us.  We tried those exact steps before I posted the question.  Any other thoughts?

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• Tim Malo
• Created August 22, 2014 21:04
• 0 votes

1. Community
2. Discussion - Tips and best practices from the community
3. Embed Videos in Help Center Articles with Two Easy Steps (using video.js)

Hi everyone.  We use Brightcove to host all of our video assets.  Is there a way to use their embed code to have a video show up in one of our articles?

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• Tim Malo
• Created August 22, 2014 20:56
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Stopping the reopening tickets by a ' Thank you ' response.

I think the best way to handle this is to prevent end-users from automatically updating tickets with a Solved or Closed status.  If an end-user sends an email response for one of these tickets, it ...

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• Tim Malo
• Created August 05, 2014 14:40
• 2 votes