Tim Malo

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

@Pierre Merrien I'm interested in your solution as well.  Thanks in advance!

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• Tim Malo
• Created September 09, 2016 15:27
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Embed Videos in Help Center Articles with Two Easy Steps (using video.js)

@Wes thanks for the quick reply.  Unfortunately that is not working for us.  We tried those exact steps before I posted the question.  Any other thoughts?

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• Tim Malo
• Created August 22, 2014 21:04
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Embed Videos in Help Center Articles with Two Easy Steps (using video.js)

Hi everyone.  We use Brightcove to host all of our video assets.  Is there a way to use their embed code to have a video show up in one of our articles?

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• Tim Malo
• Created August 22, 2014 20:56
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Stopping the reopening tickets by a ' Thank you ' response.

I think the best way to handle this is to prevent end-users from automatically updating tickets with a Solved or Closed status.  If an end-user sends an email response for one of these tickets, it ...

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• Tim Malo
• Created August 05, 2014 14:40
• 2 votes