Dylan Cao

7 months past after the official comment, is there any further information?

The customization of the automatic notification mail is also important to us.

• There is no greeting in the content. (Like dear partner), which is impolite to our customers and feels cold.
• The e-mail address is noreply@xxx.zendesk.com, which is not good for our branding, and may make the mail come to customers' trash or spam box. We want to change it as our official e-mail address.

Hope you can take our suggestions into consideration.