Fabricio Carvalho

Yes @... it will work with Slack too, we haven't done tha way because we are only using Slack for IT & Process areas, and Google Chat is all over the company, including our Support agents.

For Slack You can connect your Zendesk to a channel and it will pop up from your notifications since the browser tab is open I guess, but either if you have the Slack app for Windows installed and initializing as the users log on it should work too.

Hi @...! It shows up as a desktop notification (with sound too):

@... click in the search bar (top/left) or hit Ctrl+K, in english is actually "Create Room":

Hello,

i do think too that this should be implemented by Zendesk, ASAP as a standard feature.

Meanwhile we are testing using the Google Chat Notifications, since we use Google suite.

 

Step 1 - Go to Google Chat (chat.google.com) and create a room "Zendesk Notifications" (ex.)

 

Step 2 - Select the room and add the Zendesk Bot to this group -> Bots (+) on the left menu bar

 

Step 3 - Search for "zendesk" and add it to your room

Step 4 - Authenticate and select the conditions for your tickets:

Step 5 - Set the notifications ON in Google Chat settings>Notifications>Desktop. Enable sound and push notification options as desired. This setting is configured by each agent since notifications are a user defined setting.

 

Hope it helps 'till we get this as a product feature.