Antonio Maninha

The amount of posts requesting this feature is ri-di-cu-lous!!!!
Zendesk needs to start loosing business. Their KB solution is not KCS friendly and far away from it (only has a few features that the company I worked forced them to implement in a record time).

SalesForce ServiceCloud and BMC are by far the best alternative than ZenDesk. They have the best KCS features and reporting out of the box, no customization required. Guys do your homework!!!!!!!!!!!!!!!

The PM does not give a crap about this feature otherwise it would have been prioritized long time ago. They keep asking for use cases just to burn everybody's patience and wallets.

Every single KB platform has this feature, every single KB platform except for Zendesk.

There are a few folks that work for Zendesk that are awesome people but product leadership is inexistent. Very, very, very sad.

Christian Colding,

People are sick and tired of PM excuses. This is a much needed feature and I have been doing KM consulting for several companies and I did not recommend ZenDesk because you guys don't listen. Well, you do listen when somebody with a big account threats to leave you guys, maybe escalate the issue to the Mikkel Svane will solve the problem.

You guys have been dragging your feet around this problem for years, not days, weeks or months.

You do not listen to your customers and your excuses posted above are just nothing but excuses just to justify your deafness on the customers requests.

The fact the matter is that, this issue has been around for quite awhile and the ZenDesk PM's really don't care and don't give any priority to this issue and don't even listen to their customers, that's what happens when companies stop being small and go public. This is the reason I didn't advise the use or even hear their sales pitch to a few customers that I did KM Consulting. Quite a bummer because ZenDesk has a few nice guys working there.

This has been such an issue and so old that I thought it would have been solved by now. It is by far one of the best non-existent features. I did some KM consulting about 3 months ago for 3 different companies that were looking at ZenDesk and they went another route, this feature was one of the triggers.

I think that the PM's are asleep or not doing their job.

Zendesk is a great product, even though they are lacking on this basic feature.

There are a few things that we will be testing soon that should make everybody extremely happy once released. Just hang tight and be patient or talk to your CSM.

Alex,

i would say 99% of of other CRM/KM systems have this feature, it's basic functionality and as far as UX the competition is not that ugly though...

I don't want to sound negative here but....

The ability to post an article to different categories is standard functionality on almost every KB tool I know of.

On another note, articles and categories should have a visibility level, which they don't. We have to rely on the old copy and paste feature. This way we have to actually manage multiple KB's, instead of having one solid silo of information with different visibility levels.