Joanne Cooper

Our company just supports internal customers and in some cases agents need to raise support tickets for their own issues. Agents should have the option to provide feedback to a colleague/other agent who handles their ticket.

The workaround suggested isn't ideal as we want our workflows to be as effortless as possible. Just having the option to enable the options for agents would be very useful. 

 

Is there any update regarding this?

We are new customers and use Zendesk for internal customers only, this means that in some cases our agents need to report tickets as an end user.

Currently these users need to email in the request instead of using the portal where we have/planning to configure custom forms to improve our workflow and internal processes.

Just having the submit a request button to be available for any logged in user (not just anonymous our end-user) would be useful.