Jason Paterson
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Total activity16
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Last activity
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Member since
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Following0 users
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Votes3
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Activity overview
Latest activity by Jason Paterson-
Jason Paterson commented,
I get what you wanted to achieve but I feel like admin is now split in half between the Support page and the Admin center. If I want to remove agents, I now have to find them in the Admin Center > ...
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Jason Paterson commented,
Agreed. I have two ingress emails for our helpdesk. One is for normal tickets, one is for urgent issues. Occasionally someone will email an urgent issue to the normal email and CC the urgent email....
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Jason Paterson created a post,
Restricting ticket submission to certain domains by Brand
We use Zendesk both for communicating with the public and for internal tech support ticket submissions. I want to set up a publicly accessible Help Centre using Zendesk Guide for Internal tech supp...
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Jason Paterson commented,
What I would like to do, and it doesn't quite seem to be covered here, is to link to a form from a Section link on the homepage. I've created two sections, one called "Submit a Ticket" and one call...
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Jason Paterson commented,
Ideally I'd like the app (or Zendesk) to be able to set it to auto-assign to the agent when they first reply to a ticket, similar to how this trigger works. The only problem I have with the trigger...
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Jason Paterson commented,
We started using Zendesk for our IT team, taking tickets from the company. We have since added more departments (like our call center) in to Zendesk. At this point we want to move to Help Center, b...
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Jason Paterson commented,
Jake, It's been one year (less a week) since you last mentioned the round-robin functionality, and that we could review it again after some other things were implemented. I'm wondering where this o...
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Jason Paterson commented,
I've been looking into a way to auto-assign tickets to agents as well. Preferably in a round-robin type method. Seeing as the last update here was in January, can we get a status update on auto-ass...