Ali Bagheri

I used the URL that includes preview_as_role=end_user, however a logged in agent hits that link and gets redirected to the internal agent form instead. I am having a hard time understanding why hiding the external-facing Ticket Form is a good idea or a feature... we've got office admins that are agents who fulfill office supply requests who at times also need to submit IT Support tickets. Submitting through the agent interface is a little awkward, and also creating tickets there does not enforce required field rules.