Chris Anderson

@David I did that and followed all the instructions in the documentation, but it still doesn't show. Not sure what the issue is.

@Joe the "Subscribe" option isn't showing for customers, or when I try - I pinged Zendesk support and am waiting on a response. I'll follow up here with what I find out.

Max - the thoughtful response, follow-through, and transparency is very much appreciated. I personally went ahead and instructed our customers to utilize the "subscription" feature you mentioned, which I think should do the trick for now.

Thanks again and have an awesome weekend!
Chris

+1 I really need this. We have customers asking for this exact feature (being auto-cc'd on tickets originating from anyone in their organization). For now, I'll point them to the Shared Organization subscription feature, thanks for the tip on that.

Zendesk folks - any update would be greatly appreciated here. I'm not sure how you manage your feature requests, but this thread has a pretty substantial volume of interest spanning multiple years. Are there really that many other features that customers are requesting in higher volume than this? What's the prioritization strategy? Is it more of a product dev. bandwidth issue or a feature request volume issue or that this isn't a customer-agnostic enough feature?

Thanks in advance!