Chris Babcock

Wow, I am completely dumb founded after reading through this Feature Request.  There is a glaring need for the ability to CC end-users (regardless of the "work around") yet there has been no Zendesk comment to this in 9 months?  

I don't buy any of the excuses as to it being a UI issue, etc.  Just add a text field and allow for the manual entry of an email address.  This reeks of the powers to be just looking for people who are already invested to fork over more money for an agent license.  

This Feature Request is almost 5 years old...can someone from Zendesk be honest and just tell us this will never happen so I know whether or not  to look for another ticketing system?