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Melinda Stanley

Joined Oct 22, 2021

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Last activity Oct 22, 2021

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ACTIVITY OVERVIEW

Latest activity by Melinda Stanley

Melinda Stanley commented,

Community comment Feedback - Ticketing system (Support)

Not only would I love to be able to view a list of suspended users in bulk, I would also like the ability to mass-edit those users so they can be appended to 'unsuspended'. That way if there are multiple users who need to be modified (for example, internal email testing with multiple accounts) it is easy to do so.

View comment · Posted Sep 11, 2017 · Melinda Stanley

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Melinda Stanley commented,

Community comment Feedback - Ticketing system (Support)

To address the 'why' in some fashion: one thing that adding this feature would assist in is erroneously applied automated tags. Some tickets we have are closed (automatically in the case of some Jira sharing instances), and will have automatically added tags such as 'this'.....so now I've got 80+ 'this' tags that I can't get rid of for reporting, because those tickets are closed. Other than entirely disabling automatic ticket tagging, we're still going to run into this problem continuously with tickets. 

This is only one example of why tag modification on closed tickets would be extremely useful for reporting purposes, previous comments also highlight a learning curve issue as well as reporting needs after the fact. Even if this option was only made available to administrator users for management purposes, it would be greatly beneficial for backend tracking.

View comment · Posted Feb 22, 2017 · Melinda Stanley

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