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Ivan Lovrić's Avatar

Ivan Lovrić

Joined May 28, 2021

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Last activity Feb 22, 2022

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Latest activity by Ivan Lovrić

Ivan Lovrić commented,

CommentWeb Widget documentation

@... by setting cookies?? :confused:

We actually contacted support and they told us showing/hiding the new messenger widget using the new web sdk is not yet possible, just opening/closing it (I assume that means the widget icon is always visible, you can just open/close its popup chat window via JS)...

View comment · Posted Jul 20, 2021 · Ivan Lovrić

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Ivan Lovrić commented,

CommentWeb Widget documentation

One more question: is it possible to test the switch from classic widget to the new messaging widget without turning it on on production, so we can test and adjust its look and make sure hiding/showing it works as expected, that it doesn't cover any website buttons, etc? Or is that only available with the "sandbox" feature on the most expensive Suite Enterprise (we currently have Suite Professional)? Thank you.

View comment · Posted Jul 06, 2021 · Ivan Lovrić

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Ivan Lovrić commented,

CommentWeb Widget documentation

Any news on ways to hide/show the widget? The original web widget javascript methods (https://developer.zendesk.com/embeddables/docs/widget/core#hide) still do not work with this new messaging widget?? I need to show it only on certain pages in our Angular SPA, so "Add the code to every web page where you want the widget to appear." isn't a solution for us - we need to show/hide it based on current SPA route.

View comment · Posted Jul 06, 2021 · Ivan Lovrić

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