Thomas Bouw
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Recent activity by Thomas Bouw-
+1 We recently started working with Zendesk as well and provide support for a lot of different Brands (+10). One of the things we miss in the Dashboard is what brand the ticket has been assigned t...
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Hey there, It there a way to filter out Help Center content based on a brand? We have a customerdesk that supports about 10 different webshops where lots of content is overlapping, but there are...
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@Matthew, I tried this the first time while experimenting with the triggers and macros, but for some reason the light agents still ended up being in the CC. I might have made a mistake back then, ...
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We just started implementing Zendesk in our Customerdesk and I'm currently setting up the basis workflow, triggers and macro's. We will be the only department working directly with Zendesk. All oth...