Hi Nicole,

Thank you for the response and the update. As a new customer, I wanted to plus one this as well. It definitely affects both beginning and long-retention customers. I googled how to do change the default because I immediately assumed it was possible and ending up arriving here, much to my surprise.

Problem-centric problem solving sounds good (sounds like your Product team is looking for Zendesk's next S-curve with products like Sunshine), but I'd also encourage your product team to embrace the 80/20 rule. The suggestion by others to just allow setting Home as a shortlink to a default view specified by the admin is a good one and likely a small fraction of effort compared to other initiatives.

It would resolve all of the core issues highlighted while the team takes its time to think about how they want to re-architect the dashboard. It would also push the Product team to think about why they need to thoroughly re-architect it in the first place, a dangerous prospect. That thinking may be what has delayed this issue on the backlog for so long. This ticket has now been around longer than my company has been in existence :)

Thanks and all the best.