John Byy

The only concern I had over two years regarding Zendesk is that their ability to respond to certain request like this one been quite minimal. I know there is certain list of features which are being worked on, but right now it seems like competition is outrunning them quite fast.

This is becoming more and more disturbing that they can't say simply - working on it or in discussion we will know more in Q3. On top of that this is highly visible topic, so honestly this is something which should be already partially addressed.