.max

No point in waiting. Create a starting view to your liking and add a bookmark in the web browser.

We never use dashboard. Our agents are part-time support with slightly different focus areas depending on their primary work. I have created a view for each agent that shows them only the tickets they need to attend. I'd rather have Zendesk to start at whatever view is set as default for an agent instead of showing the Dashboard that fits no one. Or simply set a cookie to remember last visited view and show it instead of the dashboard view.