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Anne Griepenburg
Joined Oct 22, 2021
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Last activity Oct 22, 2021
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Latest activity by Anne Griepenburg
Anne Griepenburg commented,
Community comment Feedback - Ticketing system (Support)
Yes! I can't use the Dashboard because Pending cases are hidden and that is a large part of support is going through and following up with clients to confirm that issues are actually solved. I'm new to ZenDesk so don't have more feedback yet, but that is a glaring problem and I will recommend that new users not use the Dashboard until Pending tickets are able to be added as it is currently a misleading view.
View comment · Posted Feb 07, 2014 · Anne Griepenburg
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