Jessica Barfield

I've been watching these types of threads for quite some time. I have to say I am utterly disappointed in ZenDesk and their short-sighted attitude on this specific subject. I currently work for a small company, but our Help Center is growing exponentially on a daily basis. Because of this there are articles that need to be displayed in multiple areas without requiring me to remake them. This is a huge no-no. I shouldn't have to duplicate my work in order to work around the short-comings of the platform I'm using. 

 

The most recent release of the Guide Feature was utterly useless. It hasn't assisted me in managing my help center in the slightest. What people really want and need has been systematically and historically ignored. I find this to be an stunted business approach and would strongly urge ZenDesk to reevaluate their priorities. 

 

This is a feature that many of us NEED. It's not a want. 

 

Furthermore, the way we've been led on for years about this feature is unbecoming. It is either something that will be done or will not. I think many of us would appreciate a direct yes or no instead of the generic roadmap answer. 

 

Please, please give us what we need.