Hrafnhildur Ólafsdóttir

We are having the same problem. We have so many users and groups and we are constantly growing - so it's not possble for us to create this many triggers and updating them constantly whenever we have a new agent onboard. So having a feature that would automatically assign a follow up tickets to the original assignee(group/agent) is neccessary in our work, to be able to deliver good customer service. We really hope this feature will be available soon :)