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ROM HIRSH
Joined Oct 16, 2021
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Last activity Feb 18, 2025
Mobius Solutions LTD
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Latest activity by ROM HIRSH
ROM HIRSH created a post,
I want to enable IP restriction to improve the instance security - but I've hit a roadblock…
Slack does not support static IP on their outgoing IP ranges (nor do other apps that rely on AWS) . This means i'm not able to enable the restriction without severely impacting integrations and connections.
Two options are to:
1. Split the ip restriction for API and UI
2. Allow specific endpoints to be excluded from the restriction
Has anyone found a way around this? a proxy will not help as i am using slack native Zendesk integration in wrokflows
Posted Feb 18, 2025 · ROM HIRSH
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ROM HIRSH commented,
This is not a good enough work around - as on top of the status change it also enforces an SLA change.
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It would have been much better if you would have supported the “x-ms-reactions: disallow” tag in your outgoing emails or offer another solution to better handle these
View comment · Posted Nov 25, 2024 · ROM HIRSH
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ROM HIRSH commented,
Thanks Salvador Vazquez! I and my team greatly appreciate the update - we hope to see this resolved soon.
View comment · Posted Mar 05, 2023 · ROM HIRSH
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ROM HIRSH created a post,
Hi all,
There was a change a few weeks ago in search results UI behavior. After clicking the headers, it added to the search line the following:
"order_by:created_at sort:asc"
But in the past, it used to add:order_by:created_at sort:desc
Can you please change it back to how it was, or support this request as a possible stronger feature: https://support.zendesk.com/hc/en-us/community/posts/4520217557018-Default-sort-for-search-results?input_string=Change%20of%20behaviour%20-%20search%20default%20sort
Edited Mar 02, 2023 · ROM HIRSH
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ROM HIRSH commented,
@...
I tried these as well but still, I cannot get HTML to render while updating the ticket via HTML. The use of the linked tickets app is not good for me as it required much manual work and I am trying to automate this.
Any other suggestions?
View comment · Posted Jul 06, 2021 · ROM HIRSH
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ROM HIRSH commented,
I have been attempting to copy the comment text (last comment) from one ticket and create another. It's working fine except for the formatting of the comment. I seem to be losing HTML tags and content while calling the new ticket API request.
I tried to structure the 'html_body' using {{ticket.latest_comment_formatted}} as well as with DC like:
{% for comment in ticket.comments limit:1 offset:0 %}
{{comment.value_rich}}
{% for attachment in comment.attachments %}
{{attachment.filename}}
{{attachment.url}}
{% endfor %}
{% endfor %}
But I am losing the original comment formatting in the process - has anyone been able to copy the last comment with formatting and attachments over API?
Example comment (converted to HTML)
Hi Ops,
Please configure the following Account
Account Type | Marketing |
Brand Name | bla bla |
Tenant Name | blibli EU |
Sendgrid link for OpS | (Username, Password, API key) https://pwd.bliblo.net/ |
Email Field | STR63 |
Please reply once it is successfully configurated.
Thanks,
Roni
View comment · Posted Jun 30, 2021 · ROM HIRSH
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ROM HIRSH commented,
+1 more...
View comment · Posted Mar 16, 2021 · ROM HIRSH
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