I have been attempting to copy the comment text (last comment) from one ticket and create another. It's working fine except for the formatting of the comment. I seem to be losing HTML tags and content while calling the new ticket API request.

I tried to structure the 'html_body' using {{ticket.latest_comment_formatted}} as well as with DC like:

{% for comment in ticket.comments limit:1 offset:0 %}
{{comment.value_rich}}
{% for attachment in comment.attachments %}
{{attachment.filename}}
{{attachment.url}} 
{% endfor %}
{% endfor %}

But I am losing the original comment formatting in the process - has anyone been able to copy the last comment with formatting and attachments over API?

Example comment (converted to HTML)

<p>Hi Ops,&nbsp;<br /><br />Please configure the following Account&nbsp;<br /><br /><br /></p>
<table>
<tbody>
<tr>
<td><strong>Account Type</strong></td>
<td>Marketing</td>
</tr>
<tr>
<td><strong>Brand Name</strong></td>
<td>bla bla</td>
</tr>
<tr>
<td><strong>Tenant Name</strong></td>
<td>blibli EU</td>
</tr>
<tr>
<td><strong>Sendgrid link for OpS</strong></td>
<td>(Username, Password, API key)&nbsp;<a href="https://pwd.bliblo.net/" target="_blank" rel="noopener noreferrer">https://pwd.bliblo.net/</a></td>
</tr>
<tr>
<td><strong>Email Field</strong></td>
<td>STR63</td>
</tr>
</tbody>
</table>
<p><br /><br />Please reply once it is successfully configurated.<br /><br />Thanks,&nbsp;<br />Roni</p>
<p>&nbsp;</p>